How do I shop?
We provide you with a shopping cart in which you place the products you wish to order. Simply click "Add to Cart" button when you find the product you are wanting to purchase.
If you have registered with us the item remains in your cart for 14 days to allow plenty of time to complete your order. If you change your mind you can always remove an item later.
When you have completed your order click on "Checkout" 
button. This will take you to our checkout where you will make your payment and complete details necessary for us to send your order.
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What if I want to return or exchange an item?
See our Returns Policy.
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What payment options do you offer?
See Payment options.
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What if I receive the wrong merchandise?
If you receive the wrong merchandise or you feel your order is incomplete, please contact us within 5 business days so we can rectify the situation.
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How do I redeem my Toot Toot Toys Gift Certificate?
Redeeming your Gift Certificate. Also see our Gift Certificate page.
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What restrictions apply to Gift Certificates?
Gift Certificates are not redeemable for cash. Gift Certificates are valid for 6 months.
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Do I need to Login to place an order?
No. Creating a Logon Username and Password to log onto Toot Toot Toys is up to you. There is nothing stopping you from placing an order and making a payment without logging into the shop.
However we recommend that you create a Username and Password for Toot Toot Toys which will enable you to check the details of your order after you have confirmed it and hear about specials and new products (if you so choose). It will also save you the time of entering in your details every time you shop with us.
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Can I order by Mail?
Yes. Prepare your order via the website and select "Mail Order" as a Billing Method when going through the Checkout. Once you have confirmed the order, print out the confirmed order page which includes the reference number and mail the order to Toot Toot Toys, PO Box 83 Oakleigh South VIC 3167, Australia.
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Can I Fax my order?
There is no need to fax as the moment you confirm your order we will have received it.
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Can I order by Phone?
We do offer a phone order service - Call 1300 TOOT TOOT (1300 86 68 86) - Monday - Friday - 10 am - 5 pm (AEST).
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Can I pay by Cheque?
Yes. Please note that when paying by cheque, the order cannot be shipped until the cheque has cleared. (Usually 5-7 working days)
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Can I Pay by cash?
At the moment we cannot accept cash payments. However we will accept an Australia Post Money Order.
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Can I Pay by Money Order?
Yes, we accept Australia Post Money Orders. In most cases orders are dispatched same day (subject to product availability).
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Can I Pay by COD (Cash on Delivery)?
At the moment we do not allow COD payments.
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I'm buying a gift, and I don't want the invoice sent with the gift. What do I do?
Simply put the words "Gift - Send Invoice to address........." in the "Special Delivery Instructions" when filling out the Shipping Details. We'll then e-mail you the invoice separately once payment is confirmed.
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How can I contact Toot Toot Toys?
You contact us by phone, e-mail, fax and mail.
Australia Post does not accept responsibility if the package is damaged in shipping unless the package has been insured.
For items in stock you will be charged for your order immediately.
For the few items that we do not have in stock the full charge of the order will be made once the order is dispatched.
If the order contains a mixture of these two categories we will contact you to agree delivery and payment arrangements.
You may alter or cancel your order at anytime until your order is dispatched.
The above does not apply for any products not normally in stock and have been specially ordered.
Shopping on-line with Toot Toot Toys uses industry standard 128-bit SSL (secure socket layer) to protect all transactions until you confirm the order. This means that information such as credit card details are encrypted so that only our bank can decode them. This is the same encryption technology used by banks and department stores. More information.
