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PLEASE NOTE OUR PLAY SPACE & CAFE REMAIN CLOSED
Our "No Worries" returns policy
Our refunds and returns policy is to be read in conjunction with our Terms & Conditions.
You may return any faulty goods at our cost within 14 days of receipt. Please contact us to make relevant arrangements. (Longer periods apply for Christmas gifts etc). We will comply with all relevant consumer laws relating to any faulty items. We are open most days after Christmas - see our contacts us page for relevant times.
You may return any goods that you have changed your mind about*, at your cost, as long as the goods are unopened and the packaging still in perfect condition, within 7 days of receipt. (Tracking is on all sent items). You may request an exchange, credit or gift voucher. Returning them in good condition, refers to their state when they reach us, so this relates to how you send them back to us, so mailing a boxed item in a post bag, usually ends up with the item damaged. You are best to box most items to ensure that they arrive in good condition. Any order sent and returned will be credited/exchanged less postage costs. Goods purchased in store will need to have a cash register receipt. Online orders will be recorded in our system. We only accept returns on products purchased from our store, so if the product was a gift, you need to check with the purchaser. We are a small toy store and cannot afford to accept other stores faulty or unwanted items. Proof of purchase is required. We always look after our customers, you just need to show you are one of them!
*Excludes sale items - sale items will only be refunded/exchanged if faulty.
Refunds will be only issued if an item is faulty, and then it will be credited back to the same credit card used or, in the case of direct debit to the same account that the payment was made. In the case of Money Orders or cheques the refund will be sent to the PURCHASER by way of cheque.
*Some exceptions apply. This will be advised specifically on the relevant products page. For example: ride-ons and special orders. No refund or exchange on these items unless faulty.