Delivery & Pickup
Please note that the following excludes Playtables, which may have additional delivery costs depending on destination - please refer to individual playtable product pages or contact us for further information.
Standard Delivery is via Australia Post Receipted Delivery service:
New South Wales $10.95
South Australia $10.95
Australian Capital Territory $10.95
Western Australia $14.95
Northern Territory $14.95
PLEASE NOTE we do not ship any parcels overseas due to the rising costs of delivery
Free pick-up from the store at 637 Centre Road, Bentleigh East VIC is available on all orders - however, please note we have disabled the "Pick-up" option for non-Victorian orders due to the number of customers that had accidentally selected this option, so if you'd like to pick up your order but are coming from another state, please specify this in your order or send us an email, checkout with the default shipping option, and we will sort out reimbursement of the shipping fee for you.
If you have chosen the pick-up option, you will receive a confirmation email to confirm the order has gone through. You will then receive another follow-up email once the order has been processed by our staff, to say it is ready to be collected in store. If you would like to collect the order before you have received this email, please contact us via email or over the phone so we can organise to have it ready by the time you arrive.
As we actually keep stock in the warehouse, most orders are usually dispatched same or next working day once order payment has been finalised. If we do not have an item in stock for whatever reason, we will contact you to advise of the expected delivery date and discuss how you would like to proceed with your order.
All delivery information is to be read in conjunction with our Terms & Conditions.
Please contact us if you have any questions regarding the delivery of your order.
All deliveries within Australia are carried out by Australia Post using the regular parcel post service where possible, otherwise a courier company is used to fulfill where Australia Post cannot.
We cannot guarantee delivery, due to having no control over the actual carriers, but we always do our best to facilitate prompt delivery. We do put limited tracking on each delivery, so if your order does not arrive within a reasonable time (refer estimated delivery times below).
If you request to have your order left at your address unattended, please mention that in the special delivery instructions. Where this has been requested, we nor our carriers are able to take any responsibility for goods left at your premises, so this is done at your own risk.
Estimated delivery times - Australia Post Receipted Delivery
Melbourne: 1-2 working days
Within Victoria: 1-3 working days
Sydney, Brisbane, Adelaide: 2-3 working days
Other Capital Cities: 3-6 working days
Other locations not covered above: 4-10 working days
You can contact Australia Post on 13 76 78 or refer to their website www.auspost.com.au for latest estimated delivery times.
If you would like your order sent via Australia Post's Express Post service within VIC, a $15 charge applies - please note this offer excludes Playtables, for which additional charges may apply as we cannot send these via Australia Post!
For delivery to states other than VIC there is a minimum* charge of:
New South Wales $35
South Australia $35
Australian Capital Territory $35
Western Australia $50
Northern Territory $50
* An additional delivery charge may apply once shipping is confirmed depending on destination and size of goods, as Australia Post's Express Post costs escalate quickly by size/weight of the order. You will be contacted prior to dispatch if any additional charge is required, and of course you're welcome to contact us for a quote prior to placing your order.
You can contact Australia Post on 13 76 78 or refer to their website www.auspost.com.au for terms and conditions regarding their Express Post service.
You can pick up your order free of charge from our store at 637 Centre Rd, Bentleigh East VIC 3165 (near Tucker Road).
Please refer to our Contact Us page for store opening hours. You may choose to pay by EFTPOS when you pick up if you decide to use this option. As we keep stock on site, orders can be collected the same day, or the next day if placed at night. Unpaid orders will only be held for 7 days from the date of order, at which point they will cancelled unless previously agreed otherwise. Paid orders will be held indefinitely.
As Toot Toot Toys does not accept responsibility for goods after they have been dispatched our customers should consider taking out insurance. Please contact us for details and costs.
Usually insurance is an additional $1-2 per $100 value on Australian deliveries.