Standard delivery Australia wide
Standard delivery is via Australia Post Receipted Delivery service:
New South Wales $11.99
South Australia $11.99
Australian Capital Territory $11.99
Western Australia $14.99
Northern Territory $14.99
Please note that the above delivery prices exclude bulky items, which may have additional delivery costs depending on destination. Please refer to individual product pages or contact us for further information.
Most orders are dispatched the same or the next business day (excluding Victorian public holidays) once the order payment has been finalised. If we do not have an item in stock for whatever reason, we will contact you to advise of the expected delivery date and discuss how you would like to proceed with your order.
Free pick-up is available from our store at 637 Centre Road, Bentleigh East, Victoria.
Please note we have disabled the "Pick-up" option for non-Victorian orders due to the number of customers that had accidentally selected this option. If you would like to pick up your order but are coming from another state, please specify this in your order or send us an email, checkout with the default shipping option, and we will reimburse the shipping fee.
If you have chosen the pick-up option, you will receive a confirmation email to confirm the order has gone through. You will then receive another follow-up email once the order has been processed by our staff and is ready to be collected in store. If you would like to collect the order before you have received this email, please contact us via email or phone so we can organise to have it ready by the time you arrive.
Unpaid orders will only be held for 7 days from the date of order, at which point they will cancelled unless previously agreed otherwise. Paid orders will be held indefinitely.
Estimated delivery times - Australia Post Receipted Delivery
Melbourne: 1-2 working days
Within Victoria: 1-3 working days
Sydney, Brisbane, Adelaide: 2-3 working days
Other Capital Cities: 3-6 working days
Other locations not covered above: 4-10 working days
You can contact Australia Post on 13 76 78 or refer to their website www.auspost.com.au for latest estimated delivery times.
If you would like your order sent via Australia Post's Express Post service within VIC, a $15 charge applies - please note this offer excludes Playtables, for which additional charges may apply as we cannot send these via Australia Post!
For delivery to states other than VIC there is a minimum* charge of:
New South Wales $35
South Australia $35
Australian Capital Territory $35
Western Australia $50
Northern Territory $50
* An additional delivery charge may apply once shipping is confirmed depending on destination and size of goods, as Australia Post's Express Post costs escalate quickly by size/weight of the order. You will be contacted prior to dispatch if any additional charge is required, and of course you're welcome to contact us for a quote prior to placing your order.
You can contact Australia Post on 13 76 78 or refer to their website www.auspost.com.au for terms and conditions regarding their Express Post service.
We currently do not post outside Australia
All delivery information is to be read in conjunction with our Terms & Conditions.
Please contact us if you have any questions regarding the delivery of your order.
All deliveries within Australia are carried out by Australia Post using the regular parcel post service where possible, otherwise a courier company is used to fulfil where Australia Post cannot deliver.
We cannot guarantee delivery, due to having no control over the actual carriers, but we always do our best to facilitate prompt delivery. We do provide a tracking number for each order, which may be used to track the delivery status of your order.
If you request to have your order left at your address unattended, please mention that in the special delivery instructions. Where this has been requested, neither Toot Toot Toys nor our carriers are able to take any responsibility for goods left at your premises.
As Toot Toot Toys does not accept responsibility for goods after they have been dispatched our customers should consider taking out insurance. Please contact us for details and costs.
Usually insurance is an additional $1-2 per $100 value on Australian deliveries.