FAQ's

Shopping

How do I shop?

We provide you with a shopping cart in which you place the products you wish to order. Simply click "Add to Cart" button when you find the product you are wanting to purchase.  If you change your mind you can always remove an item later.

When you have completed your order click on "Your Cart" at the top right corner of the screen. This will take you to our checkout where you will make your payment and complete details necessary for us to send your order

How much does it cost to have my order delivered?

Please refer to our Delivery and Pickup information page.

What if I want to return or exchange an item?

See our Returns Policy.

What payment options do you offer?

See Payment options.

What if I receive the wrong merchandise?

If you receive the wrong merchandise or you feel your order is incomplete, please contact us within 5 business days so we can rectify the situation.

How do I redeem my Toot Toot Toys Gift Certificate?

As we have recently transitioned to a new website, please contact us to redeem any old gift certificates.

What restrictions apply to Gift Certificates?

Gift Certificates are not redeemable for cash. Gift Certificates are valid for 6 months.

Do I need to Login to place an order?

No. Creating a Logon Username and Password to log onto Toot Toot Toys is up to you. There is nothing stopping you from placing an order and making a payment without logging into the shop.

However we recommend that you create a Username and Password for Toot Toot Toys which will enable you to check the details of your order after you have confirmed it and hear about specials and new products (if you so choose). It will also save you the time of entering in your details every time you shop with us.

Can I Fax my order?

There is no need to fax as the moment you confirm your order we will have received it.

Can I order by Phone?

We do offer a phone order service - Call 1300 TOOT TOOT (1300 86 68 86) Monday to Friday, 10am to 5pm (AEST) and Saturday 10am to 4pm.

Can I pay by Cheque?

Yes. Please note that when paying by cheque, the order cannot be shipped until the cheque has cleared. (Usually 5-7 working days)

Can I Pay by cash?

At the moment we cannot accept cash payments by mail, only in store. However we will accept an Australia Post Money Order.

Can I Pay by Money Order?

Yes, we accept Australia Post Money Orders. In most cases orders are dispatched same day (subject to product availability).

I'm buying a gift, and I don't want the invoice sent with the gift. What do I do?

Simply put the words "Gift - Send Invoice to address........." in the "Special Delivery Instructions" when filling out the Shipping Details. We'll then e-mail you the invoice separately once payment is confirmed.

How can I contact Toot Toot Toys?

You contact us by phone, e-mail, fax and mail.

Your Order

What do I do if my package is damaged by Australia Post in shipping?

Australia Post does not accept responsibility if the package is damaged in shipping unless the package has been insured.

What if I decide to cancel my order?

Orders may be cancelled anytime prior to shipping. Send an email to CustomerCare@toottoottoys.com.au if you wish to cancel an order. If an order has been shipped, you must contact us for to obtain a refund. (See our Returns Policy).

When will I be charged for my order?

For items in stock you will be charged for your order immediately.

If an item is pre-order, we process at the time of ordering.

If the order contains a mixture of these two categories we will contact you to agree delivery and payment arrangements.

Can I alter/cancel my order?

You may alter or cancel your order at anytime until your order is dispatched.

The above does not apply for any products not normally in stock and have been specially ordered.

How do I get a refund?

See our Returns policy.

How will my order be sent to me?

For all delivery details please see Delivery & Pickup.

Online Security

Is it safe to provide my credit card details online?

Shopping online with Toot Toot Toys uses industry standard SSL (secure socket layer) utilising up to 256 bit encryption to protect all order transactions.  This means that information such as credit card details are protected by the same encryption technology used by financial institutions and major retailers.

We use eWAY to provide real-time, secure credit card payments.

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