Shopping

How do I shop?

We provide you with a shopping cart in which you place the products you wish to order. Simply click "Add to Cart" button when you find the product you are wanting to purchase.  If you change your mind you can always remove an item later.

When you have completed your order click on "Your Cart" at the top right corner of the screen. This will take you to our checkout where you will make your payment and complete details necessary for us to send your order

How much does it cost to have my order delivered?

Please refer to our Shipping & Click Call Collect information page.

What if I want to return or exchange an item?

See our Returns Policy.

What payment options do you offer?

See Payment options.

What if I receive the wrong products?

If you receive the wrong merchandise or you feel your order is incomplete, please contact us within 5 business days so we can rectify the situation.

Do I need to Login to place an order?

No. Creating a Logon Username and Password to log onto Toot Toot Toys is up to you. There is nothing stopping you from placing an order and making a payment without logging into the shop.

However, we recommend that you create a Username and Password for Toot Toot Toys which will enable you to check the details of your order after your order is confirmed. It will also save you the time of entering in your details every time you shop with us.

Can I order by Phone?

We do not offer over-the-phone transactions, however we're always happy to assist over the phone with online orders and we can place products on hold for a limited time. Please call us on (03) 9563 9649 during opening hours should you need any assistance.  

I'm buying a gift and I don't want the invoice sent with the gift. What do I do?

We do not include invoices in our boxes when packing, so you don't need to do anything! Invoices are emailed only.

Can I lay-by an order?

We have a limited lay-by service available in store only. Please call us for further information. Please note that we are not able to lay-by any LEGO products.

Out of Stock Items

We have both a retail store and warehouse space. If you see an item available on our online store that usually means we have it in stock. However, there are some situations, such as stock damage or theft that can interfere with this. In addition, on very rare occasions an item may sell in our retail store before it is picked for an online order. If this happens we will contact you as soon as the issue is discovered to give you the choice of waiting on restock, substituting for an alternative product or refund. Please be understanding that occasionally error or misfortune may affect your order.

How can I contact Toot Toot Toys?

You contact us by phone, e-mail and mail.

 

Your Order

Can I cancel or alter my order?

Orders may be cancelled or altered anytime prior to shipping. Send an email to hello@toottoottoys.com.au if you wish to cancel an order. If an order has been shipped, you must contact us for to obtain a refund. (See our Returns Policy).

Please note this does not apply to products not normally stocked that have been specially ordered.

How do I get a refund?

See our Returns policy.

 

Online Security

Is it safe to provide my credit card details online?

Shopping online with Toot Toot Toys uses industry standard SSL (secure socket layer) utilising up to 256 bit encryption to protect all order transactions.  This means that information such as credit card details are protected by the same encryption technology used by financial institutions and major retailers.