Returns Policy

We want you to be 100% happy with your purchase every time.

If for any reason you aren't happy please contact us at hello@toottoottoys.com.au within 3 business days of receiving your order so we can help.

 

Faulty items

If your item is faulty when it arrives, please contact us on (03) 9563 9649 or hello@toottoottoys.com.au as soon as possible so we can help. 

Faulty items will need to be sent back to us (within 14 days of receipt) for assessment before a refund or replacement is confirmed. We provide a return postage label for all faulty item returns. We will comply with all relevant consumer laws relating to any faulty items. 

 

It's ok to change your mind!  

If you change your mind, we will happily offer you an exchange, or a store credit to be used within 3 months.

Please email us within 3 days of receiving your parcel at hello@toottoottoys.com.au to request an authorisation code for your return. Please do not ship your goods back until you have this.

You will need to return the item to us within 3 days of receiving your authorisation code. The item needs to be in original condition and unopened, with all original packaging in tact. Please note this is super important and we will use our discretion if this condition is not met.

In order to make sure the item arrives back to us in perfect condition, we suggest that you send it in our original packing box with the original packing, or in something similar. For example, if we send an item in a box with packing, we suggest you send it back in a similar box with suitable packing, rather than sending it in a bag.

Once your return has been lodged please email through your tracking details. Any stock returned to us must be sent with registered and tracked regular parcel post. We do not take any responsibility for items not received. 

Once we receive your parcel, the item(s) will be inspected and once approved a store credit issued. Please note that store credits must be used all in one transaction, store credit cannot be used for shipping charges, and we cannot refund any balance amount. Store credits may take up to one week to process and issue after we receive your return parcel.

For a change of mind return all subsequent shipping charges will be at your expense. Unfortunately, we are unable to absorb any shipping charges on change of mind returns. 

Please note that for safety reasons, we are unable to refund or exchange helmets. If you are unsure about sizing, we suggest you visit our store and try the helmet on your child prior to purchasing. 

We are also unable to offer refunds on incorrect sizing for clothes and accessories Please be sure of the size before you place your order. If the size you order is not correct we are happy to offer a store credit for you, with the postage costs your responsibility. If you are unsure of sizing or would like any information you can email us at hello@toottoottoys.com.au or call us on (03) 9563 9649 during business hours.

 

Incorrect Items 

In the case that you have been shipped an incorrect item by mistake, you will be required to ship this item back to us so that we can rectify the issue for you. Unfortunately, we are unable to ship the replacement until we have received back the item and we thank you for your understanding.

In this instance we will provide you with a return postage label and you will not be required to pay any postage costs. 

 

In store returns

We only accept exchanges or returns on products purchased from our store and we require a valid receipt as proof of purchase in order to exchange or return any items in store. If the item was a gift, you will need to check with the purchaser. 

We are a small family owned and run store and we cannot afford to accept other stores' faulty or unwanted items. We thank you for your understanding. 

 

Sale Items

Please note we DO NOT offer any returns or exchanges for change of mind or incorrect sizing on sale items. This applies to items purchased both in store and online. Sale items will only be exchanged or refunded if they are faulty.